Frequently asked questions
The questions we get asked most, with answers. Can't find yours? Message us on WhatsApp at +34 635 669 900 or email support@lotti.es.
How much does it cost to wash my laundry with Lotti?
€12.99 for an order of up to 9 kg (one wash-and-dry cycle) and €17.98 for up to 18 kg (two cycles). The price includes VAT, pickup and delivery, and you always see it before you pay.
How long does it take?
We usually bring your clothes back clean and folded within about 3 hours of pickup. Times are approximate: if there's a significant delay, we'll let you know.
What times do you pick up?
You can choose an hourly slot from 10:00 to 21:00, for today or the next few days. For same-day orders, the first available slot is about two hours after you place your order.
Which areas of Barcelona do you cover?
All ten districts of Barcelona, except the upper parts of Collserola and the far north of Nou Barris, and much of L'Hospitalet de Llobregat. The website and the app check your address when you order.
How do I prepare my laundry?
Put your clothes in bags (one bag per cycle, up to 9 kg) and check the pockets. Separate items that may run or need special care, and don't include valuables.
Do you mix my clothes with other customers'?
No. Each bag is washed in its own load, and we never mix clothes from different customers.
Do you iron or dry clean?
No. The service includes washing, drying and folding. We don't offer ironing, dry cleaning or stain treatment, and we don't wash items that aren't machine washable and tumble-dryable.
Which wash programme should I choose?
There are six: Delicate (20 °C), Cold (20 °C), Warm 30, Warm 40, Hot 60 and No softener. Choose based on your clothes' care labels; you can switch programmes for free until we start washing.
How can I pay?
By card (also Apple Pay and Google Pay where available) through Stripe, or in cash to the courier when the app offers it.
Can I add more laundry after paying?
Yes. As long as we haven't started washing your clothes, you can add a second cycle to a one-cycle order for €5.99, paid separately by card.
Can I cancel an order?
Yes, free of charge, before the courier picks up your laundry: message us on WhatsApp at +34 635 669 900 or email support@lotti.es. If you had already paid, we'll refund the full amount.
Do I need to be at home?
You or someone on your behalf needs to be at the address during the pickup and delivery slots. If we can't pick up or deliver, we'll contact you to arrange another time.
Do you pick up from hotels and holiday apartments?
Yes. If you're staying in a hotel, apartment or hostel in Barcelona, we pick up and deliver there. If your hotel partners with Lotti, select it when ordering and enter your room number.
What if an item is missing or damaged?
Let us know within 48 hours of delivery by WhatsApp or email, with photos if possible. We review every case and, if we're responsible, we'll refund you or agree on reasonable compensation.
Do I need the app to order?
No. You can order directly at lotti.es. The app for iPhone and Android adds notifications, live tracking and the option to repeat your last order in one tap.
Shall we get your laundry done today?
Pick a collection time and pay online or in the app. Pickup and delivery included.